Last updated: July 2026
We want you to be genuinely happy with your ghee. If something's wrong, here's how we make it right.
If your jar arrives damaged, leaking, or incorrect, contact us within 48 hours of delivery with photos, and we'll send a replacement or full refund — no questions asked.
If you're not satisfied with the quality of the ghee itself, reach out within 7 days of delivery. We may ask for the remaining product back or photos, and will offer a replacement or refund based on the situation.
Since ghee is a perishable food item, we're unable to accept returns for change-of-mind once the seal is opened. Unopened jars can be returned within 7 days at the customer's shipping cost.
Approved refunds are processed within 5-7 business days to your original payment method. COD orders are refunded via bank transfer or UPI.
Email pure@countrymanstore.com or WhatsApp +91 88667 71626 with your order ID.